Customer Support Specialist

Ehealthconnect Informatics Private Limited.

This Position is a Member of Ehealth Technologies Operations Team in a Customer Service Aspect, Plays a Pivotal Role in Delivering Critical Patient Medical Information as Requested By Customers. this Position Plays a Key Role in the Accomplishment of Ehealth Technologies Business Objectives By Providing Their Assigned Regional Customers Exceptional Value and Timely Information. this is An Entry Level Position. the Person Will Work in a Dynamic, Fast Paced, Team-oriented Work Environment that is Guided By and Upholds Company Core Values.

primary Responsibilities:

opens and Validates Requests, Requests Information from Providers Via Fax or Phone, Follows Up Open Requests, Ensures all Information is Received and Accurate

efficiently and Effectively Documents Request Progress in Case Management System.

may also Undertake Additional Activities At the Request of the Customer.

proactively Addresses and Elevates Customer Service Issues to Regional Team Leader.

adheres to Established Business Processes, Policies and Regulations

ensures Customer Requests are Processed in a Timely and Hipaa Compliant Manner Maintaining Appropriate Documentation.

appropriately Prioritizes Work to Support Team Goals

ensures all Policies and Procedures are Followed Appropriately with Emphasis On Strict Adherence to Hipaa Guidelines.

proactively Monitors Request Activity and Takes Necessary Action to Avert Potential Customer Service Issues.

performs At a High Level of Quality to Eliminate the Potential for Incorrect Transfer of Patient Health Information.

maintains Effective Communication and Good Relationships with all Providers.

any Graduate

1 - 5 Customer Service Experience, Medical Records Experience Preferred.

demonstrated Excellence in Communication (written and Verbal) with Customers

proficiency in all Aspects of Pc Utilization Including Ms Office.

must Be Experienced and Comfortable Working in a Fast-paced Entrepreneurial Environment and Abl

• Experience

  3 - 9 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Support Specialist

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office