Customer Support Specialist in Faridabad

Smart4talent

Designation : Customer Support Specialist

Qualification : Any Graduate

Experience : 1-5 Yrs

Salary : - LPA

Location : Faridabad

Skills Required : Excellent English

Gender Preference : All

Vacancy : 5

Customer Support Specialist

Job Description :

Candidate working with any kind of Domestic/International Voice Based customer support/ Semi- Technical Support/Banking support/ Product support are the preferred ones.

Candidates must possess Best-in- class

Communication skills to provide premium level support to our valued Customers .

Benefits:

Both side cab service.( With in Faridabad Reason or till Badarpur Boarder)

Medical Benefits

Attractive Salary Package

Bonus

Job Overview

First point of contact for customer calling for support. Executive is expected to interact with customer to identify the issue, create case with correct documentation and guide the case to correct department for further troubleshooting.

Core Skills:

Excellent soft skills to build customer rapport an effectively controlled interaction

Direct customer handling experience

Excellent written& verbal communication in English.

Good trying speed and ability to take notes while talking to customers

Job Responsibilities and Duties:

Handle incoming calls and respond to customer’s emails

Provide product and service information to customers

Research required information using available resources

Follow up customer calls where necessary

Ability to be analyze the problem for our customers

Contributes in our effort to reduce complexity by generating new idea/solutions

Validate entitlement for support

Attain a problem description.

• Experience

  1 - 5 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office