Customer Support Specialist

Esperanza Consulting Pvt Ltd

We are well-established support company, which provides back-office solutions for financial sector. Due to business expansion, we are looking for a motivated and energetic person to fill up the position of a Customer Support Specialist to to join our Indian Team.

Job Description

· Serve customers by phone, e-mail, on-line chat, social network by providing product and service information

· To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback).

· To address customers in friendly and respectful manner according to the general principles of ethics.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Contribute to team effort by accomplishing related results as needed

· Customer orientation and ability to adapt/respond to different types of characters

· Show excellent self-organization and discipline, attention to details

Requirements

· Required language(s): Hindi, English (Bengali would be considered as an advantage)

· Able to work on rotation basis.

· Strong communication skills.

· High adaptability to Clients' needs.

· Excellent self-organization and discipline, attention to details.

· Passion to learn more about world of Finance.

Additional Benefits

· Competitive remuneration package

· Supportive environment facilitating growth and achievement

· Great corporate events

· 5 days work

Employment Type

Full-time

Edit job description

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Higher Secondary

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office