Customer Support Specialist

Plento Inc

Job Title: Customer Support Specialist

Location: Remote (India)

Salary: ₹30,000 INR per month

Working Hours: 9 AM - 6 PM EST (US Eastern Standard Time)

About Plento Inc.

Plento Inc. is a restaurant management solution offering online ordering, reservations, and website management. We help restaurants streamline their operations and grow their online presence. Plento provides flexible pricing while giving restaurants full control over their customers’ ordering experience. Our managed delivery feature allows restaurants to hire and manage their own drivers with a fully integrated dispatch system, making food delivery more personalized and reliable.

Job Responsibilities:

Answer all incoming phone calls professionally and efficiently.

Manage and program restaurant menus within our platform.

Respond promptly to all support emails sent to .

Assist customers with troubleshooting issues.

Provide guidance on platform features.

Resolve customer inquiries with a focus on excellent service.

Collaborate with internal teams to escalate and resolve technical issues.

Maintain accurate records of customer interactions and updates.

Requirements:

Fluent in English (spoken and written).

Previous customer support or customer experience is required.

Ability to work independently and efficiently in a remote environment.

Strong communication and problem-solving skills.

Bonus:

Tamil/Hindi proficiency is a bonus.

Sales experience is a bonus.

Benefits:

Competitive salary of ₹30,000 INR per month.

Opportunity to work with a growing tech-driven restaurant management company.

Remote work flexibility.

How to Apply:

Send your resume and a brief cover letter to with the subject Customer Support Specialist - Plento.

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.Com, Any Bachelor Degree

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home