Urgent Opening For Customer Support Specialist

Oremote

We are seeking a highly motivated and detail-oriented Customer Support Manager to join our team. As a Customer Support Manager, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including calls, emails, and chats. The ideal candidate will have a background in chat/call processes and possess excellent communication skills in both English and Hindi.

Requirements

Responsibilities:

Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.

Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.

Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.

Collaborate with internal teams to escalate and resolve customer issues efficiently.

Utilize digital tools and chat software effectively to communicate with customers and track interactions.

Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.

Ensuring timely resolution and customer satisfaction.

Demonstrated ability to work effectively in a team environment and handle escalations.

Qualification:

2 to 5 years of relevant work experience in customer support or related fields.

Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.

Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.

Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.

Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.

Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.

Ability to work in a front-line role handling customers.

• Experience

  0 - 5 Years

• No. of Openings

  20

• Education

  Diploma, Advanced/Higher Diploma, Professional Degree, B.A, Bachelor of Hotel Management, B.Sc, Any Bachelor Degree, Post Graduate Diploma, M.A, Any Master Degree

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home