Customer Support Specialist

Colin Pritams Consultancy and Multi Services

Will be able to handle all the customer’s queries.

Enter all necessary information to ensure data integrity.

Trace and trace for on time pickups and deliveries and update. Provide discretion in resetting appointments.

Set pick-up and delivery appointments with Shipping lines, NVOCC Agents, Co-Loaders and Air lines

Communicate with internal and external groups, especially on high priority loads and customers.

Proactively provide tracking updates to customers and sales team.

Prioritize tracking and appointment setting based on time constraints and customer priority.

Conduct customer interactions via email and phone contact.

Provide directions for each new customer as they are entered in the system.

Build and maintain customer relationships and improve customer retention.

Acquire and retain knowledge of each customer’s needs.

Effectively monitor all loads assigned.

Maintain and further develop customer and lines relationships through daily communication.

Document all special service requirements of customers and carriers.

Manage all unplanned accessorial charge issues related to the customer and related warehouses.

Identify and communicate ways the company can continuously improve in its operations.

Assist in the development of new employees.

Experience:

Associate degree in related field or equivalent experience preferred. Equivalent years of experience are defined as one year of professional

Sales, Marketing, or Customer Service experience preferred but not required.

Experience in the logistics industry a plus.

Working knowledge of the company operations preferred.

Ability to work well under stress and communicate professionally.

Excellent written and verbal communication skills.

Experience working in a deadline driven environment.

Ability to work in stressful situations.

Ability to multitask required.

Attention to detail.

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office