Customer Support Specialist - Logistics

Aramona Cargo India Pvt Ltd

The Customer Support Specialist is the engine of any industry. Utilizing a high energy approach, maintain and further develop quality relationships with existing or new customers and carriers. The CSS will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment. Schedule or reschedule pickup and delivery appointments. Providing excellent customer service is essential in this position. Customer Service and industry experience preferred but not required.

Responsibilities:

• Will be able to handle all the customer’s queries.

• Trace and trace for on time pickups and deliveries and update.

• Set pick-up and delivery appointments with Shipping lines, NVOCC Agents, Co-Loaders and Air lines

• Proactively provide tracking updates to customers and sales team.

• Conduct customer interactions via email and phone contact.

• Identify and communicate ways the company can continuously improve in its operations.

• Prioritize tracking and appointment setting based on time constraints and customer priority.

Experience:

• Sales, Marketing, or Customer Service experience preferred but not required.

• Experience in the logistics industry a plus.

• Working knowledge of the company operations preferred.

• Ability to work well under stress and communicate professionally.

• Excellent written and verbal communication skills.

• Experience working in a deadline driven environment.

• Ability to work in stressful situations.

• Ability to multitask required.

• Attention to detail.

• Experience

  0 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Support Specialist

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office