Customer Support Representative

Job Description

Job Description

The candidate should have the ability to help customers via Online Chat, Phone, or Remote Support.

Responsibilities

1. Identify customer needs and assist customers in selecting suitable products.

2. Update our internal databases with information about technical issues and useful customer conversations.

3. Discuss feature requests and workaround with team members.

4. Inform customers about new features and functionality while installing our software via a remote support tool.

5. Following up with customers to ensure their technical issues are resolved.

6. As required, take on additional responsibilities on an ongoing basis.
  • Experience

    0 - 3 Years

  • No. of Openings

    2

  • Education

    Diploma, B.B.A, B.Com, Post Graduate Diploma, M.C.A, M.Com

  • Role

    Customer Support Representative

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Accelpix Solutions Pvt Ltd

We (ACCELPIX) provide One Stop Solution by developing a wide range of trading Analytics Software, Indicators, and Training program.
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