Freshers & Experience || Full Time || Customer Service Representative

Wowcarz

Key Responsibilities:

Refund Processing: Handle security deposit refunds and ensure timely processing.

Vehicle Verification: Cross-check vehicle photos for damages and compliance before rental dispatch.

Fastag & Fuel Reimbursements: Validate and process fuel and toll expenses for rentals.

Traffic Violation Management: Monitor and process penalty notices, ensuring timely customer notifications and payments.

Customer Support Coordination: Address customer queries related to refunds, violations, and payments.

Ticket & Recovery Follow-ups: Track pending recoveries, coordinate follow-ups, and escalate issues when necessary.

Payment Reconciliation: Maintain accurate records of transactions and assist in financial tracking.

Skills & Qualifications:

Education: Any degree (Commerce, Business Administration, or related field preferred).

Technical Skills: Basic knowledge of Excel, Google Sheets, and CRM tools.

Soft Skills: Good communication, problem-solving, and analytical skills.

Preferred: Prior experience in backend operations, finance, or customer service is a plus.

Why Join Us?

Be part of a growing and innovative mobility company.

Opportunity to learn and grow in the car rental industry.

Work in a dynamic and supportive team environment.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Secondary School, Professional Degree

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Face interview location

  Ground Floor, No. 1029, 17th Main Rd, 2nd Block, BDA Layout BTM 4th Stage, Bengaluru, Karnataka