Customer Support Representative

Talenttie Services Pvt Ltd

Position::Customer Support

Requirements for South Indian Languages: Tamil + Good English and Understandable Hindi is Mandatory

Experience: Freshers are also welcome.

Education: Any Graduate ( & BE graduates are not eligible), 12th pass with document is also ok

Max Age: 30 yrs

Role Summary:

We are looking for passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.

Key Responsibilities:

● Should be able to answer incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided.

● Should be able to answer emails timely ensuring adherence to the process standards.

● Follow up customer calls made wherever is necessary

● Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

● Attend mandatory training sessions to stay updated on product or company policy changes

● Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

● Input data into the company

- Full-time On-roll Job

- Incentive

- Mediclaim benefits (Self + Mother & Father)

- Work from office

Desired Skills and Requirements:

Must have:

● Strong problem-solving abilities on technical and accounting basics.

● Knowledge about GST & Tally ERP would be appreciable.

● Verbal and written communication skills

● Problem analysis and problem-solving

● Good data entry and typing skills

● Listening skills

● Attention to detail

● Teamwork

● High level of professionalism

● Must be available to work on roster basis

Good to have:

● Experience in a call center or customer service environment.

• Experience

  0 - 5 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office