Position::Customer Support
Requirements for South Indian Languages: Tamil + Good English and Understandable Hindi is Mandatory
Experience: Freshers are also welcome.
Education: Any Graduate ( & BE graduates are not eligible), 12th pass with document is also ok
Max Age: 30 yrs
Role Summary:
We are looking for passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.
Key Responsibilities:
● Should be able to answer incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided.
● Should be able to answer emails timely ensuring adherence to the process standards.
● Follow up customer calls made wherever is necessary
● Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
● Attend mandatory training sessions to stay updated on product or company policy changes
● Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
● Input data into the company
- Full-time On-roll Job
- Incentive
- Mediclaim benefits (Self + Mother & Father)
- Work from office
Desired Skills and Requirements:
Must have:
● Strong problem-solving abilities on technical and accounting basics.
● Knowledge about GST & Tally ERP would be appreciable.
● Verbal and written communication skills
● Problem analysis and problem-solving
● Good data entry and typing skills
● Listening skills
● Attention to detail
● Teamwork
● High level of professionalism
● Must be available to work on roster basis
Good to have:
● Experience in a call center or customer service environment.
0 - 5 Years
10 Openings
2.3-3.0 Lac/Yr
HSR Layout Bangalore 
Face-to-Face interview
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