Position::Customer Support
Requirements for South Indian Languages: Tamil + Good English and Understandable Hindi is Mandatory
Experience: Freshers are also welcome.
Education: Any Graduate ( & BE graduates are not eligible), 12th pass with document is also ok
Max Age: 30 yrs
Role Summary:
We are looking for passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.
Key Responsibilities:
Should be able to answer incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided.
Should be able to answer emails timely ensuring adherence to the process standards.
Follow up customer calls made wherever is necessary
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Input data into the company
- Full-time On-roll Job
- Incentive
- Mediclaim benefits (Self + Mother & Father)
- Work from office
Desired Skills and Requirements:
Must have:
Strong problem-solving abilities on technical and accounting basics.
Knowledge about GST & Tally ERP would be appreciable.
Verbal and written communication skills
Problem analysis and problem-solving
Good data entry and typing skills
Listening skills
Attention to detail
Teamwork
High level of professionalism
Must be available to work on roster basis
Good to have:
Experience in a call center or customer service environment.