Customer Support Representative Freshers

  • icon job experience 0 - 3 Years
  • icon job opening 10 Openings
  • icon salary 1.5-2.5 Lac/Yr
  • icon job location Lucknow
  • Face-to-Face interview Face-to-Face interview
Key Skills

Desktop Support

Job Description

Job Responsibilities for a Customer Support Representative of Logistic Domestic Inbound Process.

1. Handling customer inquiries and providing assistance.(Handle incoming customer calls, chats, and emails promptly and professionally.)

2. Managing order tracking and delivery updates(Assist customers in tracking their shipments, resolving delivery issues, and providing accurate and timely information on logistics processes.)

3. Resolving customer complaints and escalations

4. Coordinating with internal teams for issue resolution

5. Maintaining accurate records and documentation

6. Demonstrate excellent knowledge of company products and services to effectively cater to customer needs.

7. Follow up with customers to ensure complete satisfaction and gather feedback for process improvement.
  • Experience

    0 - 3 Years

  • No. of Openings

    10

  • Education

    Vocational Course, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A

  • Role

    Customer Support Representative

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Nexcipher Pvt. Ltd.

As a company specializing in logistics customer support services, we are dedicated to providing our clients with efficient and cost-effective solutions.
Read More...
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