We are seeking Customer Support Representatives to join our call center team. The ideal candidate will be responsible for handling customer qualifications, providing solutions, and ensuring a high level of customer satisfaction. The role involves working in a dynamic and fast-paced environment while adhering to company policies and maintaining service quality standards.
Key Responsibilities:
Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.
Problem Solving: Communicate with customer to qualify as per client’s requirement and transfer call to the second level associate.
Documentation: Maintain detailed logs of interactions and document any actions taken.
Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.
Required Skills:
Communication: Excellent verbal and written communication skills in English.
Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.
Problem-Solving: Ability to understand customer requirement effectively and efficiently.
Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.
Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, - ₹20, per month Take Home + Incentives based on your performance!
0 - 3 Years
10 Openings
Not Disclosed
Chrompet Chennai 
Posted 1 days ago 
Face-to-Face interview
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