Direct Walk-In Interview For Customer Support Representative

Infologia Technologies Private Limited

Job Summary:

We are seeking Customer Support Representatives to join our call center team. The ideal candidate will be responsible for handling customer qualifications, providing solutions, and ensuring a high level of customer satisfaction. The role involves working in a dynamic and fast-paced environment while adhering to company policies and maintaining service quality standards.

Key Responsibilities:

Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.

Problem Solving: Communicate with customer to qualify as per clients requirement and transfer call to the second level associate.

Documentation: Maintain detailed logs of interactions and document any actions taken.

Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.

Required Skills:

Communication: Excellent verbal and written communication skills in English.

Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.

Problem-Solving: Ability to understand customer requirement effectively and efficiently.

Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.

Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.

• Experience

  0 - 2 Years

• No. of Openings

  5

• Education

  Higher Secondary

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  3rd Floor, Sarayu Park, No 15, 2nd Main Rd, New Colony, Chromepet, Chennai, Tamil Nadu 600044