Looking For Customer Support Representative (Female Only)

Genxlead

0 - 2 Years
5 Openings
1.0 - 2.0 Lac/Yr
Vanagaram Chennai
Posted 5 days ago
Face-to-Face interview

Key Skills

Hindi Speaking Good Communication Skills Other Regional Languages Customer Care Customer Handling Outbound Calling Customer Relationship Customer Service Voice Process English Language Good Communication Customer Calling

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Job Description

OB DESCRIPTION:

We are looking for an experienced Customer Service Representative to provide excellent customer

service and to promote this idea throughout the organization. The goal is to keep the department

running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention

and to meet their expectations.

ROLES AND RESPONSIBILITIES:

Handle customer complaints provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts.

Manage large inbound calls.

Provide accurate, valid and complete information by using the right methods/tools.

Follow communication procedures, guidelines and policies.

Take an extra mile to engage customers.

Strong phone contact handling skills and active listening.

Ability to multitask, prioritizes, and manages time effectively.

Customer orientation and ability to adapt/respond to different types of characters.

Proven customer support experience is an added advantage.

Experience
0 - 2 Years
No. of Openings
5
Education
Any Bachelor Degree
Role
Customer Support Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Door No. 1, 109, Poonamallee High Rd, Sivabatham, Vanagaram, Chennai, Tamil Nadu 600095

About Genxlead

Being an entrepreneur ! A dream for most of and only some of manages to realize it Earnest and confident enough we were, we took all possible efforts to realize our college day dreams of setting up an IT venture. With sparkling confidence and boundless curiosity, like that of a sponge in water, we absorbed all technicalities and honed our skills from every possible channel around us. Social marketing was the order of the day then with enormous opportunities to explore and grow.