Walk-Ins Interview For Looking For Customer Support Representative

GBL Altair Pvt. Ltd.

Position: Customer Support Executive

Location: Sitapura, Jaipur

Working Hours: 10:00 AM to 7:00 PM (Monday to Saturday)

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The successful candidate will be responsible for managing customer inquiries, resolving issues, and maintaining high levels of customer satisfaction across multiple communication channels including Calls, Email, WhatsApp, and Social Media. The role also involves cross-utilization of support for 6 brands: CBK, TLL, VO, BB, IM, FB.

Key Responsibilities:

Respond to customer inquiries and provide accurate information on products and services.

Resolve customer complaints and ensure quick problem resolution.

Communicate professionally and empathetically with customers through multiple channels (Calls, Email, WhatsApp, Social Media).

Maintain records of customer interactions and transactions.

Provide timely follow-ups and ensure customer satisfaction with the resolution.

Cross-utilize support agents for different brands as needed.

Requirements:

Excellent communication skills in English (both verbal and written) are essential.

A customer-first mindset with a passion for providing excellent service.

Experience in customer support or a related field is a plus.

Ability to handle multiple tasks and manage time effectively.

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.Com

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office