Job Description:
Manage Inbound and outbound chats in a timely manner.
Identifying customers' needs, clarifying information, researching every issue, and providing solutions and/or alternatives.
Manage end-to-end customer response and the complaint process
Obtain and evaluate all relevant information to handle product and service inquiries
Maintain customer databases
Provide feedback on the efficiency of the customer service process
Places orders for customers by updating all the information accurately.
Maintain excellent quality on all chats handled.
Perform all assigned tasks in an accurate manner.
Work with minimum supervision.
Requirements :
Graduate from any stream
Excellent spoken & written communication skills
Strong communication skills along with active listening.
MS-Office (specifically MS-word); Good keyboarding typing skills
Customer focus
Ability to multi-task, set priorities, and manage time effectively
Ability to understand accents from diverse geographies
Ability to stay calm under pressure
Required Qualification: MBA, MCA, BCA,
Required Experience: 1 to 4 years
CTC: As per industry standards
Shift : (Rotational shift)
Location: Ahmedabad