Fresher hiring for Customer Service Representative

909 Infotech

Job Summary: The Customer Service Representative serves as the main point of contact for customers, handling inquiries, and providing information about services. The role is focused on ensuring customer satisfaction by offering prompt, friendly, and efficient service.

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, chat in timely manner.

Issue Resolution:

Identify customer issues and provide solutions, troubleshooting, or escalating to appropriate departments when necessary.

Knowledge:

Maintain a thorough understanding of services to effectively assist customers and provide accurate information.

Customer Feedback:

Gather customer feedback and relay any trends or issues to the management team to improve service quality.

Record Keeping:

Maintain accurate records of customer interactions, transactions, and any follow-up actions taken.

Compliance:

Ensure all customer interactions and processes comply with company policies, procedures, and regulatory requirements.

Skills and Qualifications:

Communication:

Basic verbal and written communication skills with the ability to clearly articulate information to customers.

Problem Solving:

Basic analytical and problem-solving skills, with the ability to handle challenging situations effectively.

• Experience

  Fresher

• No. of Openings

  100

• Education

  Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  HSR Layout