Customer Support Officer

Talent Management Services

Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor’s degree in Business Administration to join this job position.

Responsibilities

Understanding the products and services provided by the company.

Preparing company policies and procedures.

Developing training lessons with service delivery systems.

Managing a team of Customer Support Representatives.

Supporting the customer through an email ticketing system and phone calls.

Resolving customer complaints and queries.

Providing detailed information to customers.

Monitoring the performance of individual representatives.

Maintaining records of each phone call for future reference.

Assisting the HR department with hiring new employees.

Providing the new employees with training sessions for enhancing their skills.

Offering exceptional customer service and satisfaction.

Following up with customers for any further information.

Taking feedback from the customers.

Negotiating the terms and conditions with the customer.

Contributing the work to the company’s knowledge base.

Maintaining a healthy relationship with the clients.

Adhering to the company’s rules and regulations.

Requirements

Bachelor’s degree in Business Administration or a related field.

3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.

Good knowledge of managing the performance of the team.

Exceptional verbal and written communication skills.

Understanding

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  B.Com, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Support Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office