Customer Support Officer

Xentricx Technologies Pvt Ltd

0 - 1 Years
50 Openings
1.5-1.8 Lac/Yr
Mysore
+2 Solapur, Kondhwa Pune
Face-to-Face interview

Key Skills

Basic Computer Skills Good Communication Skill Good in English Fluent in Malayalam Customer Relationship

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Job Description

A job description for a customer care executive typically includes responsibilities such as:

1. Interacting with customers via phone, email, or chat to provide information and resolve inquiries or issues.

2. Handling customer complaints and providing appropriate solutions in a timely manner.

3. Building sustainable relationships and trust with customers through open and interactive communication.

4. Keeping accurate records of customer interactions, transactions, comments, and complaints.

5. Communicating and coordinating with internal departments to ensure customer needs are met effectively.

6. Providing feedback on the efficiency of the customer service process and suggesting improvements.

Experience
0 - 1 Years
No. of Openings
50
Education
Higher Secondary
Role
Customer Support Officer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Xentricx Technologies Pvt Ltd

Xentricx Technologies PVT LTD is an international call center based in Pune,Solapur India. Xentricx Technologies company established in 2017 and incorporated in 2020 as a Private Limited Company. Well equipped with state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns.We cater to various processes such as Customer care, tech support, Debt collection, Surveys, corporate reception and messaging in the Inbound call center domain. In the outbound call center we cater to direct telemarketing, Upsell/cross sell, direct mail followup, appointment scheduling and surveys.