Customer Support Manager

StaffHire Solutions

**Job Title:** Customer Service Manager

**Department:** Customer Support

**Location:** Mumbai

**Role Summary:**

As a Customer Service Manager at Raise, you will play a crucial role in delivering exceptional customer experiences through our Investment & Trading platform, Dhan. You'll lead and support a team of Customer Service Representatives, ensuring efficient query resolution, customer satisfaction, and team growth. Collaborating closely with internal stakeholders, you'll contribute to our customer-centric mission and uphold our commitment to excellence.

**Responsibilities:**

- Lead a customer support team, addressing daily queries and disputes.

- Train and mentor the team to enhance customer support and professional development.

- Drive a customer-centric approach, setting clear goals and strategies.

- Ensure timely and effective responses for superior customer experiences.

- Improve customer satisfaction across various channels and achieve set goals.

- Implement digital technologies to enhance the customer journey.

- Manage escalations and coordinate with multiple stakeholders.

- Establish metrics for team growth and performance.

- Identify opportunities for enhanced effectiveness and productivity.

- Develop and refine processes to elevate customer satisfaction.

**Skills & Qualifications:**

- Graduation in a relevant field.

- 7 to 9 years of experience, preferably in the Broking industry.

- Excellent verbal, written, and analytical skills.

- Strong process orientation and professional discipline.

- Effective cross-functional communication and influence.

- Solution-oriented with strong problem-solving abilities.

- Enthusiasm for promoting a customer-centric culture.

• Experience

  7 - 9 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Support Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office