Customer Support

Key Skills

Customer Support Executive Technical Support BP Quality rnController Walk in

Job Description

The customer support provides the organizational skills to interface with clients to meet their needs and requirements for their laboratory analysis

PRIMARY RESPONSIBILITIES

Effectively communicate with clients to ensure that client goals are being met.

Answering basic technical questions.

Ensuring that customer turnaround times are met.

Ensuring that client analytical requests are accurately logged in.

Giving out pricing information and quotes.

Resolving ambiguities between company and Client.

Checking reports for accuracy and completeness.

Signing and authorizing release of reports.

Coordinate the efforts of sample collection, sample receiving, and sample custody.

Respond to client inquiries or complaints.

ADDITIONAL RESPONSIBILITIES

Ensure that technical operations and business are conducted in compliance with the QA Manual.

QUALIFICATIONS/SKILL REQUIREMENTS

Qualifications for this position are a bachelors degree in a science or technical field and a general knowledge of the techniques and limitations of environmental testing. One year of laboratory experience may be substituted for degree.

Good organization skills and positively influence others. Ability to develop plans to improve companys effectiveness, quality and customer service.

Strong interpersonal and communications skills (written & spoken.

Strong computer skills.

Ready to work USA time basis.
  • Experience

    1 - 2 Years

  • No. of Openings

    10

  • Education

    Any Bachelor Degree

  • Role

    Customer Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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