Customer Support

OSCORP TECHNOLOGIES

Technical Support Executive is responsible for providing technical support to clients in person and remotely .

Task:- Software Installation, Client Interaction on call, Software troubleshooting.

- Ask customers targeted questions to quickly understand the root of the problem

-Track computer system issues through to resolution, within agreed time limits

- Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

- Properly escalate unresolved issues to appropriate internal teams (. software developers)

- Provide prompt and accurate feedback to customers

- Refer to internal database or external resources to provide accurate tech solutions

- Ensure all issues are properly logged

- Prioritize and manage several open issues at one time

- Must be fluent in English Speaking and writing.

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  B.C.A, B.E, M.C.A, M.Tech

• Role

  Customer Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office