Customer Support

WestshoreBPO

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

· Communicate with customers via phone, email and chat

· Provide knowledgeable answers to questions about product, complaints, pricing and availability

· Work with internal departments to meet customer's needs

· Data entry in various platforms

Qualifications

· At least 1 - 2 years' of relevant work experience

· Excellent phone etiquette and excellent verbal, written, and interpersonal skills

· Ability to multi-task, organize, and prioritize work

Assessment

VIDEO ASSESSMENT

Create a self introduction video for 1 min.

Shortlisted candidates will move forward to the Live Assessment where passers will progress to Training.

Please share the video recordings here:

Please notify us through email every time you upload a video for our assessment.

Instructions when creating the video:

1. The candidate must wear decent clothing, good enough to represent your center .(smart casual/formal/office attire).

2. The area where they will shoot their video must be well-lit.

3. The background must be solid white (or any light-colored background). Clothes hanging, scattered toys and/or kitchen utensils, and the likes do not depict professionalism

4. The environment must be free from any non-work-related noise (cats meowing, dogs barking, roosters crowing, children playing, people shouting, neighbors singing, things banging, loud vehicles passing by or honking, and the likes)

5. The delivery must be spontaneous and must not be obviously reading.

6. Check for humming noise brought about by poor wiring

Instructions when uploading the video:

a. Save as .MP4 file

b. Filename must follow “Agent First Name Agent Last Name ; please follow proper capitalization

• Experience

  0 - 2 Years

• No. of Openings

  30

• Education

  B.A, B.C.A, B.Com

• Role

  Customer Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office