Job Description:
Customer Service International Non-Voice Process:
• Provide customer support and resolve customer queries via phone and email.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required
• Freshers to 6months of experience with Customer Support Experience in an International Non Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Should be quick learner and self-motivated.
• Candidates who have experience into domestic Non Voice Process can be considered as freshers.
Core Competencies
• Pleasant, professional and courteous personality.
• Excellent Problem Solving and Customer Service Skills
• Ability to think creatively and should have positive attitude.
• Strong analytical & Interpersonal skills
Benefits
• Best in the industry pay upto LPA + Night Shift Allowance
• Performance based incentives
• Incredible growth opportunities from internal IJPs
• Regular Rewards and Recognition Program
• Monthly Employee Engagement Activities.
• Free two way transportation within 25km radius from Bellandur Ecospace.
• Free Medical Insurance
For further clarifications contact or mail to the below given details
Contact Person: Priya (HR Associate)
0 - 1 Years
30 Openings
2.0-2.3 Lac/Yr
Face-to-Face interview
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