Customer Support - International Chat Process

Alorica India

Job Description:

Customer Service International Non-Voice Process:

Provide customer support and resolve customer queries via phone and email.

Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.

Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.

Candidate should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

Freshers to 6months of experience with Customer Support Experience in an International Non Voice Process.

The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Should be quick learner and self-motivated.

Candidates who have experience into domestic Non Voice Process can be considered as freshers.

Core Competencies

Pleasant, professional and courteous personality.

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have positive attitude.

Strong analytical & Interpersonal skills

Benefits

Best in the industry pay upto LPA + Night Shift Allowance

Performance based incentives

Incredible growth opportunities from internal IJPs

Regular Rewards and Recognition Program

Monthly Employee Engagement Activities.

Free two way transportation within 25km radius from Bellandur Ecospace.

Free Medical Insurance

For further clarifications contact or mail to the below given details

Contact Person: Priya (HR Associate)

• Experience

  0 - 1 Years

• No. of Openings

  30

• Education

  Any Bachelor Degree

• Role

  Customer Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office