Customer Support - International Chat Process

Alorica India

Job Description:

Customer Service International Non-Voice Process:

• Provide customer support and resolve customer queries via phone and email.

• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.

• Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.

• Candidate should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

• Freshers to 6months of experience with Customer Support Experience in an International Non Voice Process.

• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

• Should be quick learner and self-motivated.

• Candidates who have experience into domestic Non Voice Process can be considered as freshers.

Core Competencies

• Pleasant, professional and courteous personality.

• Excellent Problem Solving and Customer Service Skills

• Ability to think creatively and should have positive attitude.

• Strong analytical & Interpersonal skills

Benefits

• Best in the industry pay upto LPA + Night Shift Allowance

• Performance based incentives

• Incredible growth opportunities from internal IJPs

• Regular Rewards and Recognition Program

• Monthly Employee Engagement Activities.

• Free two way transportation within 25km radius from Bellandur Ecospace.

• Free Medical Insurance

For further clarifications contact or mail to the below given details

Contact Person: Priya (HR Associate)

• Experience

  0 - 1 Years

• No. of Openings

  30

• Education

  Any Bachelor Degree

• Role

  Customer Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office