Customer Support
Ucertify

  • icon job experience 2 - 4 Years
  • icon job opening 30 Openings
  • icon salary 4.0 - 6.0 Lac/Yr
  • Face-to-Face interview Face-to-Face interview
  • icon job location Prayagraj
Key Skills

Customer Care Voice Process International BPO Customer Communication

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Job Description

Responsibilities:

Diagnose and resolve bugs.

Ask customers specific questions to get to the bottom of the issue quickly.

Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.

Assign unsolved issues to the appropriate internal teams.

Provide customers with timely and accurate feedback.

Ascertain that all issues are adequately documented.

Organize and manage multiple open issues at the same time.

Prepare timely and accurate reports.

Notes and guides can be used to record technical knowledge.

Maintain a relationship with clients and customers.

Requirements

Computer systems, mobile gadgets, and other tech products are well-understood.

Ability to troubleshoot and resolve fundamental technical difficulties.

Knowledge of remote desktop software and help desk software.

Excellent communication and problem-solving abilities.

Ability to provide written and verbal step-by-step technical assistance.

Bachelor's degree in Information Technology, Computer Science, or a related discipline.

  • Experience

    2 - 4 Years

  • No. of Openings

    30

  • Education

    Any Bachelor Degree

  • Role

    customer support

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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About Ucertify

uCertify, headquartered in Pleasanton, CA, was founded on the belief that we "learn by doing" and interactivity is the key to effective learning. The virtual environment allows students to "learn by doing" and encourages safe exploration and experimentation. uCertify platform is equally effective for self-paced, instructor-led or blended learning.
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