International Customer Support (Full Time)

Arise Solution

Position Overview:

We are seeking a dedicated International Chat Support Specialist to join our dynamic customer support team. This role requires excellent communication skills, a passion for helping others, and the ability to resolve inquiries efficiently across various time zones and languages. As an International Chat Support Specialist, you will engage with customers from around the world via chat platforms to provide timely assistance and ensure a positive customer experience.

Key Responsibilities:

Respond promptly to customer inquiries via chat in a professional and friendly manner.

Identify customer needs, clarify information, research issues, and provide solutions or alternatives.

Utilize company resources to efficiently handle and resolve customer issues.

Maintain a comprehensive understanding of company products, services, policies, and procedures.

Escalate complex issues to appropriate departments for resolution when necessary.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Follow communication procedures, guidelines, and policies.

Stay updated on industry and product knowledge to better serve customers.

• Experience

  0 - 6 Years

• No. of Openings

  50

• Education

  Higher Secondary, Diploma, B.A, B.Arch, B.C.A, B.Com, B.Ed, B.Sc, B.E, B.Tech

• Role

  International Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office