Customer Support Executive-Voice

Imarticus Learning

Acquire and update knowledge on procedures related to relevant process.

Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.

Work well independently and complete assigned tasks in the established timeframe as per the process benchmarks.

Ensure that the productivity, sales and quality levels are achieved as per the standards sent for the process.

Work productively, professionally and demonstrate ways to improve customer service.

Proactively identify issues, if any, and escalate.

Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

Participate in team meeting / team activities and work towards sustaining team spirit.

Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer. Minimize complaints/ Losses and increase compliments

Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.

To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• Experience0 - 3 Years
• No. of Openings30
• EducationB.A, B.C.A, B.B.A, B.Com, B.Ed, M.A, M.C.A, M.B.A/PGDM, M.Com, M.Ed
• RoleCustomer Support Executive
• Industry TypeBanking / Financial Services / Stock Broking
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Home