Customer Support Executive

Intellihealth Solutions Pvt Ltd

Responsibilities:

Manage customer queries and complaints across all platforms, ensuring timely and accurate responses.

Answer incoming customer calls and take appropriate action for each call

Identify the needs of customers, resolve issues, and provide solutions.

Follow our customer engagement strategy.

Meet qualitative and quantitative targets.

Identify and escalate issues to supervisors

Document all call information according to standard operating procedures

Follow up customer calls where necessary

Other duties as assigned

Requirements:

Previous experience in a customer support role or similar position is preferred.

Excellent communication skills, both written and verbal, with a strong command of professional and courteous language.

Ability to handle customer complaints and difficult situations with empathy and patience.

Strong problem-solving skills and the ability to think quickly on your feet.

Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.

Familiarity with order management systems.

A positive attitude and a genuine passion for providing outstanding customer service.

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office