Customer Support Executive

HB Staffing Services

1 - 3 Years
3 Openings
1.3-2.3 Lac/Yr
Rajkot
Face-to-Face interview

Key Skills

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Job Description

Hello,

we have Urgently Requirements for Customer Support Executive..

exp: to 3 Years

ctc: Up to Lacs

location; Rajkot

responsibilities:

Answer Calls Professionally to Provide Information About Products and Services, Take/ Cancel Orders If

required, or Obtain Details of Complaints

Keep Records of Customer Interactions and Transactions, Recording Details of Inquiries, Complaints, And

comments, as Well as Actions Taken. Process Orders, Forms and Applications

Follow Up to Ensure that Appropriate Actions Were Taken On Customers' Requests

Refer Unresolved Customer Grievances or Special Requests to Designated Departments for Further

investigation

Resolve Customer Complaints Via Phone, Email, Mail, or Social Media. Use Telephones to Reach Out To

customers and Verify Account Information

Greet Customers Warmly and Ascertain Problem or Reason for Calling. Assist with Placement of Orders,

refunds, or Exchanges

Ensure Customer Satisfaction

Share Innovative Ideas in Form of Kaizen Regularly to Improve Process and Service for Our Customers

First Call Resolution / Issue Resolution

Experience
1 - 3 Years
No. of Openings
3
Education
Any Bachelor Degree
Role
Customer Support Executive
Industry Type
Banking / Financial Services / Stock Broking
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About HB Staffing Services

HB Staffing Services is a famous name in the placement sector that has been offering a wide range of placement services to the clients at affordable charges. Working in the industry for more than a year now, we have been successful in understanding various placement & recruitment requirements of both candidates as well as the organizations and have offered them with the perfect solutions as well. We are serving as a reliable placement consultant and have been helping various candidates to make their future brighter by placing them in some big companies and MNCs. Our manpower solution services have helped various companies in fulfilling their vacant seats with some of the best talents that can help them achieve their set objectives effectively. Moreover, our specialization in offering HR solution services has made us more popular in the placement industry.