Customer Support Executive

SBEM Pvt. Ltd.

Handling of team of Customer Support Engineers of all over India along with

their visit planning. Maintain customer records by updating account information.

Logging of all Customer complaints. Analyzing data of site failures. Technical

support (On call / through email ) to customers as well as our Customer Support

Engineers to solve technical issues. Provide prompt and accurate feedback to

customers. Should able to diagnose and troubleshoot basic technical issues.

Ability to provide step-by-step technical help, both written and verbal. Properly

escalate unresolved issues to appropriate internal teams.

Desired profile of the candidate

BE in electronics with hands on experience in back office Customer complaint as

well as our Customer Support engineer complaints handling. Should be well

versed in logging of all customer complaint and analyzing of failures data.

Need to maintain trends of failures and the reason of occurrence for the

same. Good knowledge of testing of Electronic & Electro-Mechanical Instruments

along. Must be able to lead team and have good communication skill with sound

knowledge of Excel for reporting. Must knows products like Level / flow /

Pressure / Temperature Instrumentation companies like Electronet Equipments

Pvt. Ltd./ Adept Fluidyne Pvt. Ltd./ Pune Techtrol Pvt. Ltd./ Forbes Marshall Pvt.

Ltd./ Nivo Controls Pvt. Ltd./ Levcon / Sapcon / EIP Control / Vega Controls /

Electronet Equipments.

• Experience

  2 - 5 Years

• No. of Openings

  2

• Education

  B.E, Diploma

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office