Client Support Executive Job Description
Experience 0 - 2 years
Location Jalgaon / Pune
No. of requirement 3
Education BCA/ BSc. / MCA /Any graduation
Responsibilities of Support
1. Assign calls to L1, L2 & L3 support teams looking at the call request and ensure timely resolution.
2. Professionally Communicate with the customers reaching the support centre through the call centre
3. Resolve calls in individual capacity as well
4. Ensure friendly approach with the customers and ensure timely resolution of support request up to the satisfaction of the customer.
5. Periodically report to the management current state of support services
6. Enhance internal systems to achieve improved customer satisfaction.
Requirements -
1. Must be experience in software support role; typically, in technical support for cloud-based applications.
2. Excellent oral & written communication skills
3. Good time management
4. Good Team Player
Critical thinker and problem-solving skills
- Experience0 - 2 Years
- No. of Openings2
- EducationAny Bachelor Degree
- RoleCustomer Support Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office