Customer Support Executive

Panther Nails

Client Support Executive – Job Description

• Experience – 0 - 2 years

• Location – Jalgaon / Pune

• No. of requirement – 3

• Education – BCA/ BSc. / MCA /Any graduation

Responsibilities of Support

1. Assign calls to L1, L2 & L3 support teams looking at the call request and ensure timely resolution.

2. Professionally Communicate with the customers reaching the support centre through the call centre

3. Resolve calls in individual capacity as well

4. Ensure friendly approach with the customers and ensure timely resolution of support request up to the satisfaction of the customer.

5. Periodically report to the management current state of support services

6. Enhance internal systems to achieve improved customer satisfaction.

Requirements -

1. Must be experience in software support role; typically, in technical support for cloud-based applications.

2. Excellent oral & written communication skills

3. Good time management

4. Good Team Player

Critical thinker and problem-solving skills

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office