a customer support and sales representative is responsible for providing excellent customer service and promoting company products.
the main duties and responsibilities for this role include:
responding to customer inquiries via phone, email, or chat
resolving customer complaints and issues in a timely manner
upselling and promoting company products to customers
maintaining accurate and up-to-date customer information in the company database
keeping track of customer interactions and transactions
collaborating with other departments to resolve customer issues
meeting or exceeding sales targets
continuously improving knowledge of company products and sales techniques
staying updated on industry developments and competition.
the ideal candidate for this role should have strong communication and interpersonal skills, a positive attitude, and the ability to multitask in a fast-paced environment. previous experience in customer support or sales is preferred.