Customer Support Executive

BSDS TECHMART PRIVATE LIMITED

Job Title: Customer Support Executive

Job Overview: We are seeking a Customer Support Executive to join our team and help us provide exceptional customer service to our clients. As a Customer Support Executive, you will be responsible for handling customer inquiries, resolving customer issues, and ensuring customer satisfaction. You will be required to communicate effectively with customers and provide them with accurate and timely information.

Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.

• Identify and resolve customer issues using problem-solving skills.

• Assist customers with product or service-related questions, technical issues, billing, and account inquiries.

• Document all customer interactions and maintain accurate records of customer inquiries and complaints.

• Collaborate with other departments to resolve customer issues.

• Monitor customer feedback and escalate issues as necessary.

• Identify opportunities to improve customer service processes and make recommendations to management.

Qualifications:

• Proven customer support experience, preferably in a technical support role.

• Excellent communication skills, both verbal and written.

• Ability to handle customer inquiries and complaints in a professional manner.

• Strong problem-solving skills and the ability to think critically.

• Familiarity with customer service software, databases, and tools.

• Ability to work in a fast-paced environment and multitask effectively.

• Willingness to learn and adapt to changing customer needs.

• High school diploma or equivalent required; Bachelor's degree preferred.

If you are a self-motivated individual who enjoys interacting with customers and providing excellent service, we encourage you to apply for this exciting opportunity.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  Diploma, Higher Secondary, M.A, M.Arch, M.B.A/PGDM, M.C.A, M.Com, M.Sc, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office