Customer Support Executive

Pantheon Digital

India's Number Brand hiring Going on don't miss this opportunity

Date of joining 21st Feb*

Grab this opportunity

*No Night Shifts*

NO SALE OR TARGET BASED JOB

Under graduate/ Graduate both can apply

Immediate Joiners Required for domestic profile (Freshers with Graduate can apply & Undergraduate Experience can apply)

Good Communication in English required.

Salary 15k to 16k in hand depends on interview.

Rotational shift (Day Shift)

Rotational

Job location - Delhi Moti Nagar

For more information

Job Overview

We are looking for a Customer Support Executive to assist our customers with queries when

using our products and services. Customer Support Executive responsibilities include

resolving customer queries. To be successful in this role, you should be an excellent

communicator who’s able to earn our clients’ trust. You should also be familiar with help

desk software. Ultimately, you will help establish our reputation as a company that offers

excellent customer support during all sales and after-sales procedures.

Responsibilities

? Respond to customer queries in a timely and accurate way.

? Identify customer needs and help customers use specific features

? Update our internal databases with information about technical issues and useful discussions with

customers

? Monitor customer complaints & reach out to provide assistance

? Share feature requests and effective workarounds with team members

? Follow up with customers to ensure their issues are resolved

? Gather customer feedback and share with our Management

? Assist in training junior Customer Support Representatives

Requirements

? Fresher can apply & experience too

? Excellent communication and problem-solving skills

? Multi-tasking abilities

? Patience when handling tough cases

? Any Graduate can apply

? Work from office

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office