Customer Support Executive

Probiz Management Services Pvt Ltd

0 - 1 Years
20 Openings
Not Disclosed
Indore
Face-to-Face interview

Key Skills

Customer Care Customer Support Voice Process CSE Customer Support Executive CCE BPO BPO Executive BPO Fresher BPO Telecaller Telecaller

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Job Description

Customer Support Executive Responsibility:-

1- Managing a team of representatives offering customer support.

2- Overseeing the customer service process.

3- Resolving customer complaints brought to your attention.

4- Creating policies and procedures.

5- Planning the training and standardization of service delivery.

6- Selecting and hiring new staff.

7- Monitoring the work of individual representatives and of the team.

8- Conducting quality assurance surveys with customers and providing feedback to the staff.

9- Possessing excellent product knowledge to enhance customer support.

Experience
0 - 1 Years
No. of Openings
20
Education
Diploma, Advanced/Higher Diploma, M.A, M.B.A/PGDM, M.C.A, M.Tech, M.Sc, Any Bachelor Degree, Professional Degree, Vocational Course
Role
Customer Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office