Customer Support Executive

Probiz Management Services Pvt Ltd

Customer Support Executive Responsibility:-

1- Managing a team of representatives offering customer support.

2- Overseeing the customer service process.

3- Resolving customer complaints brought to your attention.

4- Creating policies and procedures.

5- Planning the training and standardization of service delivery.

6- Selecting and hiring new staff.

7- Monitoring the work of individual representatives and of the team.

8- Conducting quality assurance surveys with customers and providing feedback to the staff.

9- Possessing excellent product knowledge to enhance customer support.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Diploma, Advanced/Higher Diploma, M.A, M.B.A/PGDM, M.C.A, M.Tech, M.Sc, Any Bachelor Degree, Professional Degree, Vocational Course

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office