Customer Support Executive

RDP Workstation Pvt Ltd

Responsibilities

1. Manage the help desk team and evaluate performance.

2. Escalating and routing the tickets to the next level team with the proper support metrics.

3. Respond to requests for technical assistance in person, via phone, chat or email.

4. Ensure customer service is timely and accurate on a daily basis. Set specific customer service standards.

5. Contribute to improving customer support by actively responding to queries and handling complaints.

blish best practices through the entire technical support process.

Follow up with customers to identify areas of improvement.

Develop daily, weekly and monthly reports on the help desk team’s productivity.

Provide customer feedback to the appropriate internal teams, like product developers.

Answer incoming customer phone calls and e-mail while providing superior customer service.

Responsible for the ownership of incident creation, resolution and closure.

Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests.

Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution.

Requirements

Freshers with Bachelors/Masters degree or Diploma In Computer Science, Information Technology or relevant field

Must have a take charge personality but also possess a strong teamwork ethic.

Able to work under pressure in a fast-moving environment.

Excellent communication, analytical and problem-solving skills.

Adaptable, flexible and able to multitask.

Presentable; good interpersonal skills; quick learner

Benefits/ Compensation

Terms & Conditions of the Employment:

The initial designation would be Management trainee /Trainee.

The candidate will be in a training period for first 6 Months and then from 6th Month to 12th Months they will be in the On Job Training.

The Shortlisted Candidate will have to sign the Employment Bond for the Perio

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  B.C.A, B.E, B.Sc, M.C.A, M.Tech

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office