Customer Support Executive

Proficient Minds

Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.

Contacts can be from customers and/or shoppers

Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

Responsible to document customer transactions accurately in the appropriate systems

Coordinate with the co-workers, lead persons and other departments as appropriate

• Experience0 - 2 Years
• No. of Openings300
• EducationAny Bachelor Degree
• RoleCustomer Support Executive
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office