Customer Support Voice Process

Aspirant HR Solutions

Required Customer Support Executive for Domestic Process

Salary: 17,000/- to 24,000/- Monthly In Hand

Freshers and Experience can also apply.

Freshers with good English, and Gujrati speaking skills

Graduates can also apply

JOB DESCRIPTION

Roles and Responsibilities

• Associate will be responsible for making outbound calls to customers/Patients.

• Need to inform customers about the campaign and inform them about the services of the hospital.

• convince customers/patients to book the appointment and visit the hospital.

• Proper follow-ups with the potential customer and convince them to visit the center.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.

• Associate must reply to those queries in a set format.

• Responsible to update the conversation in CRM and google drive.

• Responsible to take the feedback from the customer and share with the concerned person/dept.

• Taking follow-ups from management for the complaints and feedback closure.

• Transfer the call to other departments if required etc.

• Handle all the complaints of customers and pacify them.

Qualifications/Other Requirements

1. Any Graduate/Preferably Science Graduate

2. 0 to 3 years of experience in Customer Service.

3. Should be fluent in English & Hindi

4. Candidate should be comfortable with Rotational Shifts & Week offs.

Process Name – CloudNine Hospital Helpline

Benefits:

• Provident fund (PF)

• Employee State Insurance (ESI)

• Paid leaves / Leave encashment

Workdays per week: 6 days (Rotational week off)

Contact Person: Siddharth

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office