Customer Support Voice Process

Aspirant HR Solutions

Required Customer Support Executive for Domestic Process

Salary: 17,000/- to 24,000/- Monthly In Hand

Freshers and Experience can also apply.

Freshers with good English, and Gujrati speaking skills

Graduates can also apply

JOB DESCRIPTION

Roles and Responsibilities

Associate will be responsible for making outbound calls to customers/Patients.

Need to inform customers about the campaign and inform them about the services of the hospital.

convince customers/patients to book the appointment and visit the hospital.

Proper follow-ups with the potential customer and convince them to visit the center.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.

Associate must reply to those queries in a set format.

Responsible to update the conversation in CRM and google drive.

Responsible to take the feedback from the customer and share with the concerned person/dept.

Taking follow-ups from management for the complaints and feedback closure.

Transfer the call to other departments if required etc.

Handle all the complaints of customers and pacify them.

Qualifications/Other Requirements

1. Any Graduate/Preferably Science Graduate

2. 0 to 3 years of experience in Customer Service.

3. Should be fluent in English & Hindi

4. Candidate should be comfortable with Rotational Shifts & Week offs.

Process Name CloudNine Hospital Helpline

Benefits:

Provident fund (PF)

Employee State Insurance (ESI)

Paid leaves / Leave encashment

Workdays per week: 6 days (Rotational week off)

Contact Person: Siddharth

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office