Customer Support Executive

SVS Job Consulting Services

JOB DESCRIPTION

1. Graduate with excellent English communication skills-both verbal and written

2. Should Known English,Telugu and Hindi(Mandatory)

3. 6 months to 1 year experience in an international voice process would be an added advantage

4. Immediate joinees preferred

5. Handle Customers Inbound And Outbound Calls Solving Queries,

6. Telling Them About Products / Offers / Services

7. Answer calls in a timely and professional manner

8. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof

9. Maintaining records of transactions and interactions Respond to customer inquiries

10. Research required information using available resources

11. Handle and resolve customer complaints

12. Provide customers with product and service information

13. Input customer information on CRM system correctly

14. Identify and escalate priority issues to Team Lead

15. Follow up customer calls where necessary

16. Complete call logs

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  Diploma, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office