Customer Support Executive

Genxlead Solutions Private Limited

Company GENXLEAD RETAIL PVT LTD

Department SHYAWAY

Role CUSTOMER SUPPORT EXECUTIVE

Preference Only Female

JOB DESCRIPTION

➢ Handle the customer’s complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution.

➢ Identify and assess customer’s needs to achieve satisfaction.

➢ Build sustainable relationships and trust with customer accounts.

➢ Manage large inbound calls.

➢ Provide accurate, valid and complete information by using the right methods/tools.

➢ Follow communication procedures, guidelines and policies.

➢ Take an extra mile to engage customers.

➢ Excellent Communication in Hindi is mandatory.

➢ Strong phone contact handling skills and active listening.

➢ Ability to multi-task, prioritize, and manage time effectively.

➢ Customer orientation and ability to adapt/respond to different types of characters.

➢ Proven customer support experience is added advantage.

QUALIFICATION : Any Graduate – Female

EXPERIENCE : 0-2 years

COMPENSATION : ₹ 1,50,000/- to 2,50,000/- LPA

INTERVIEW MODE : Direct Walk-in | Tuesdays & Thursdays | 10:00 – 14:00

VENUE :

Genxlead Retail Pvt Ltd

Door No. 1, 109, Poonamallee High Road,

Sivabatham, Vanagaram,

Chennai - .

Landmark: Beside ARR Mahal

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office