Customer Support Executive

Beautex Industries Private Ltd

* Identifying new Opportunities

* Supporting Sales & Development department

* Escalating any complaints

* Updating Database

* Manage large amount of incoming calls

* Generate Sales Leads

* Identify and assess customer needs to satisfaction

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Follow communication procedures, guidelines and policies

* Resolve customer complaints via phone, email, mail or social media

* Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks

* Working According to the TAT of the Call Time

* Generating Maximum Leads in a day and Reporting to Relationship Manager all the Lead Counts on Email Everyday Before Leaving

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  B.Arch, B.B.A, B.Com, B.Ed, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Secondary School, Vocational Course

• Role

  Customer Support Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office