Job Description

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives.
  • Experience

    2 - 4 Years

  • No. of Openings

    3

  • Education

    Any Bachelor Degree

  • Role

    Customer Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Om Shiv Placement & Consultancy Services

We are specialize in Staffng Solution, HR Outsourcing, Career Resources and Training Companies.
Read More...
Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Urgent Opening For Customer Support Executive

Manohar Filaments Pvt Ltd

  • Location Kundli Sonipat
  • Experience 1 - 2 yrs
  • Salary 3.0 Lac/Yr
Communication SkillsListening SkillsGood in ExcelCustomer Support Executive

Customer Care Executive

Muthoot Finance Ltd

  • Experience 0 - 2 yrs
  • Salary 2.3 Lac/Yr
Business ExecutiveCustomer Care Executive

Requirement For Reliance Store Company

Perfect Solution Group (Spectrum Placement Services)

  • Experience 0 - 1 yrs
  • Salary 2.0 Lac/Yr
Customer Support ExecutiveCustomer Support OfficerCustomer Support ManagerCall Center ExecutiveWalk in

Airlines Cabin Crew

Airport Authority of India - AAI

  • Experience 0 - 1 yrs
  • Salary 6.0 Lac/Yr
Customer Care ExecutiveFlight AttendantAir HostessAviationGround Staff ActivitiesTicketingCustomer ServiceCustomer CarePassenger Service ExecutiveFront OfficeReservation ExecutiveFlight SupervisorCabin CrewWalk in

Telecaller

Om Shiv Placement & Consultancy Services

  • Location Sonipat
  • Experience 2 - 6 yrs
  • Salary 3.0 Lac/Yr
Basic Computer KnowledgeEnglish Communication SkillsCustomer Care ExecutiveCustomer Support ExecutiveTelecallerTelesalesTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development ExecutiveWalk in

Customer Care Executive-Male

Om Shiv Placement & Consultancy Services

  • Location Kundli Sonipat
  • Experience 2 - 5 yrs
  • Salary 2.8 Lac/Yr
Good English CommunicationCustomer Care ExecutiveCustomer Support ExecutiveTelecallerTelesalesTelemarketerTelemarketing ExecutiveTelemarketingCustomer Care AssociateLead Generation ExecutiveBusiness Development ExecutiveWalk in

Inbound Customer Service

Faith eCommerce Services

  • Experience 0 - 4 yrs
  • Salary 2.5 Lac/Yr
Fine English SpeakingInbound Customer ServiceInternational BPOCall Center ExecutiveCustomer Care Executive

Customer Retention Manager

Om Shiv Placement & Consultancy Services

  • Location Sonipat
  • Experience 2 - 8 yrs
  • Salary 4.8 Lac/Yr
Customer HandlingCustomer Relationship ExecutiveCustomer Support ExecutiveWalk in

Customer Care Representative

Caliber Hunt

  • Experience 0 - 2 yrs
  • Salary 3.0 Lac/Yr
Customer HandlingCustomer SupportProblem Solving

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it