Customer Support - Team Leader(Voice Process)

Jobskey Consultancy

5 - 10 Years
10 Openings
4.0-7.0 Lac/Yr
Banjara Hills Hyderabad
Face-to-Face interview

Key Skills

Verbal & Written Communication Skills Customer Support Walk in

Apply

Job Description

Roles & Responsibilities:

Oversee day-to-day teams operation and performance.

Handling Escalations properly.

Monitor team performance and report on metrics.

Do regular performance evaluation.

Create a motivating work environment and atmosphere.

Develop a well-designed and motivating evaluation program.

Communicate with teams about their performance.

Motivate team members.

Discover training needs and provide coaching.

Must Have

Should have at least 2 years of experience in handling team.

Sales experience would be an added advantage.

Should have experience for working in night shifts.

Excellent Verbal and Written communication skills.

Proven ability to work under pressure and deal with ambiguity.

This Job is Located in Hyderabad, Telangana.

Experience
5 - 10 Years
No. of Openings
10
Education
Any Bachelor Degree
Role
Customer Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Jobskey Consultancy

Jobskey Consultancy is a global leader in staffing and recruitment services, with over 20 years of experience in the industry. The company's passion for combining people with technology enables it to help organizations and individuals realize their true potential. With a diverse range of solutions, access to a vast talent pool, and a client-centric approach, Jobskey Consultancy is well-equipped to meet the unique staffing and recruitment needs of clients. By choosing Jobskey as a partner, organizations and individuals can navigate the ever-changing job market with confidence and achieve success.