Customer Support Executive

SKS Enterpprises

Job title - Customer Support Executive

Location - Bangalore

Role - Permanent

FLUENCY IN HINDI AND ENGLISH MANDATORY

WILLING TO WORK IN ROTATIONAL SHIFTS

WORK FROM OFFICE

What will you get to work on?

• Provide world class customer support through emails, phone calls and chats.

• Help in improving processes which always optimize better customer experience.

• Collaborate with stakeholders and work towards any solution ideal for the issue.

• Must gain product understanding for assisting customers thoroughly to resolve their issues.

• Understand customer pain points and highlight their feature requests to improve the

product.

Required Skills:

• Very Strong written and verbal presentation/communication skills.

• Should be an active listener.

• Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.

• Ability to maintain high standards of work, in high-pressure situations

• Identify customer’s needs, clarify information, research every issue and provide solutions

and/or alternatives.

• Experience tracking and analyzing case progress.

• 2-4 years of work experience.

• Willing to learn new things and pro-activeness.

• Experience of working on Fresh desk and Dialers is a plus.

• Ability to multi-task, organize, and prioritize work.

• Highly customer centric.

• Immediate joiners are preferred

• Experience

  2 - 5 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.C.A, B.Com, Diploma, Higher Secondary

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office