Customer Support Executive

HOP Financial Solutions(Moneyhop)

Job Location: Bengalore

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

● Open and maintain customer accounts by recording account information

● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

● Maintain financial accounts by processing customer adjustments

● Recommend potential products or services to management by collecting customer information and analyzing customer needs

● Prepare product or service reports by collecting and analyzing customer information

● Contribute to team effort by accomplishing related results as needed

● Manage large amounts of incoming calls

● Generate sales leads

● Identify and assess customers' needs to achieve satisfaction

● Build sustainable relationships of trust through open and interactive communication

● Provide accurate, valid and complete information by using the right methods/tools

● Meet personal/team sales targets and call handling quotas

● Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

● Keep records of customer interactions, process customer accounts and file documents

● Follow communication procedures, guidelines and policies

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  M.B.A/PGDM, Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office