Customer Support Executive

Esperanza Consulting Pvt Ltd

Responsibilities:

To handle all incoming documents to verify the identity of customers according to the job procedures

To handle all incoming/outgoing customer calls

To handle all written customer inquiries

To response to all customer inquiries

To represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. number of positive customer feedback)

To address customers in friendly and respectful manner according to the general principles of ethics

Requirements:

Required language(s): English, Hindi and Marathi( Tamil,Malayalam and Kannada language will be an additional preference)

Preferably Junior Executive specialized in Customer Service or equivalent

Able to work on rotation basis

High self-confidence, convincing, sales skills

Flexibility

Fluent English

Good self-discipline

Initiative, proactive personality

Result orientation

Strong personality able to work independently and without close supervision

Initiative, proactive personality

We offer:

Competitive remuneration package

Supportive environment facilitating growth and achievement

Great corporate events

5 days work

Employee and Employer PF contribution (Provident Fund Facility)

Annual bonus, if you complete 1 year or more and the Organization performance is good

12 Public Holiday

Leave Encashment

Regards,

Tasleem Shaikh

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Professional Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office