Opening For Customer Support Executive

Zama Organics

Job Description:

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. You will have the ability to swiftly gain customer confidence and ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Key Responsibilities:

Attending training sessions to grow knowledge of products and to develop customer service skills.

Resolving phone, walk-in, mail, fax, and email customer inquiries.

Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and departments.

Contacting customers to give them accurate feedback on the progress of their inquiries.

Providing outstanding customer service.

Updating customer information as required.

Maintaining confidentiality of information.

Performing other duties as the need arises.

Requirements:

High school diploma, GED, or suitable equivalent.

1+ years of customer service experience, preferably in a related field.

Successful completion of provided training.

Proficient computer skills.

Experience with CRM preferred.

Proficient with MS Office suites.

Excellent phone etiquette.

Outstanding communication skills, both verbal and written.

Strong people skills.

Ability to sit at a desk for extended periods.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Higher Secondary, Advanced/Higher Diploma, Professional Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office