Customer Support Executive

  • icon job experience 0 - 2 Years
  • icon job opening 2 Openings
  • icon salary 2.0-2.5 Lac/Yr
  • icon job location United States
  • Face-to-Face interview Face-to-Face interview

Job Description

Job Responsibilities - To manage inbound and outbound calls of our US clients in a timely manner. - To identify & access the client’s needs, clarify information and provide appropriate solution to client’s concern. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Strong phone and verbal communication skills along with active listening. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Coordinating with US team and maintaining the records as required. - Assisting Hiring Team (If required)

Skills - Previous experience in a customer support role (US client handling) - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively - Adhering to all company policies and procedures. - Candidate need to keep on the shift timings as required by company.
  • Experience

    0 - 2 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    Customer Support Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

About Veracity Resourcing and Services

We can take on your day-to-day HR needs such as offer letters, background checks, onboarding, employee records management, and more. Were a highly organized and detail-oriented team with years of proven success. Have questions about health care or setting up Medicare/Medicaid Home Health?
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