Customer Support Executive

Vandyam Prasada Foods Pvt Ltd

JOB DESCRIPTION

ROLE: CUSTOMER SUPPORT EXECUTIVE (FOR FOOD INDUSTRY)

JOB OVERVIEW

In this role, you will provide top-notch customer service to our clients. by ensuring that customers have a positive and hassle-free experience when ordering food. You will be the first point of contact for customers who have inquiries, concerns, or require assistance with their food orders. This role involves communication via phone, chat, and email to address customer needs promptly and professionally. Your ability to communicate effectively, resolve issues, and provide outstanding service directly impacts customer satisfaction and loyalty.

QUALIFICATION AND REQUIREMENTS

Degree or equivalent education

Previous experience in customer service, ideally in the food delivery or hospitality industry

Exceptional communication skills, both written and verbal

Empathetic and patient approach to handling customer inquiries and complaints

Proficiency in using customer support software and tools.

Availability to work flexible hours, including evenings and weekends

Familiarity with Microsoft Office suite, particularly Excel, for generating daily MIS.

KEY RESPONSIBILITIES

Customer Interaction:

Respond to customer inquiries, complaints, and feedback through various communication channels, including phone calls, emails, chat, and social media.

Provide timely and professional responses to customer queries, ensuring a positive customer experience

Order Assistance:

Assist customers in placing orders, making modifications to existing orders, and tracking the status of their food deliveries accurately

Ensure customers receive prompt and accurate information regarding menu items, prices, and availability

Issue Resolution:

Investigate and resolve customer complaints and issues, such as missing items, incorrect orders, late deliveries, and quality concerns

Maintain a calm and empathetic demeanor while addressing customer complaints and ensuring their problems are resolved to their satisfactio

• Experience

  0 - 2 Years

• No. of Openings

  3

• Education

  Higher Secondary, Diploma, Advanced/Higher Diploma, B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.Sc, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  334/28, 14th Cross Rd, 2nd Block, Jaya Nagar East, Jayanagar,