Customer Support (0-1 Years)

Treak Info India

Job Purpose:

The Tele caller will be responsible for reaching out to potential donors, volunteers, or beneficiaries on behalf of the NGO. The role involves informing people about the organizations mission, campaigns, and activities, as well as encouraging them to support or participate in various programs.

Key Responsibilities:

- Outbound Calls: Make outbound calls to individuals, businesses, and other organizations to inform them about the NGOs activities and initiatives.

- Donor Engagement: Explain the benefits of supporting the NGO, and persuade potential donors to contribute financially or otherwise.

- Data Collection: Accurately collect and record information from calls, including donor details, feedback, and any follow-up required.

- Follow-Up: Conduct follow-up calls as needed to confirm support or gather additional information.

- Script Adherence: Follow a given script while also being flexible enough to engage in meaningful conversation.

- Reporting: Provide daily and weekly reports on calls made, outcomes, and any other relevant metrics.

- Feedback Handling: Listen to any concerns or questions from the potential donors or beneficiaries and provide accurate information or escalate the matter as needed.

Qualifications:

- Education: High School Diploma, Bachelor's Degree

- Experience: FRESHER AND EXPERIENCED

- Skills:

- Excellent verbal communication skills.

- THODA ENGLISH AND KANNADA

- Ability to handle rejection and maintain a positive attitude.

- Basic computer skills, including familiarity with costumer relation management software.

Key Competencies:

- Empathy and Compassion*: Ability to connect with people emotionally and understand their perspective.

-Persuasiveness*: Ability to convincingly present the NGOs goals and needs.

- Attention to Detail*: Precision in recording and reporting information.

- Time Management*: Ability to manage time effectively

• Experience0 - 1 Years
• No. of Openings25
• EducationHigher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree
• RoleCustomer Support Executive
• Industry TypeNGO / Social Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office